FAQs

I just placed my order, when will it be dispatched?

We roast our coffee once a week, with production scheduled to occur every Tuesday. 

If you have placed your order before 12:00 EST on a Monday, your coffee will be roasted, packed and dispatched the following Tuesday of that week.
If your order is placed after 12:00 EST on a Monday, your order will be carried over to the next subsequent production day. You will receive an email once your order has been scheduled for production.
 
Can I make changes to my order?

If you have recently placed an individual order using our web-store, and the order has been confirmed, you will not be able to edit or amend this order. To make any desired changes, you must cancel your existing order and place a new order.

For subscribers, you are able to modify your subscription service by making changes within your account. If you haven’t already accessed it, log in to your account and head on over to the Coffee Club section of your account dashboard. This will enable you to change your presets (Quantity/Variety/Shipping).

Please note that any changes made to your profile will only apply to orders processed after these amendments have been made. Please check your charge date to be sure that any desired changes will be applied to the applicable order.

Can I pause my subscription?

Are you going on vacation? Perhaps you have too much coffee and would like to pause your deliveries for a short while. No problem, and no need to cancel your subscription. It’s much easier and convenient to skip one or more of your scheduled shipments.

Can I cancel my coffee subscription?

Yes, you can cancel your coffee plan by logging in to your dashboard. After you cancel, we'll send you any remaining orders made before terminating your membership.

Pleaser read our shipping terms so you get your questions asked. 
When your order has left the roastery, the following applies. If you have chosen a shipping method with tracking (United States Post  or FedEx), you will receive a tracking number via an automated email from us.

If you experience any challenges with your delivery or want to make any changes in your delivery options, that must be done via either United States Postal or FedEx. When you reach out to them, please reference your tracking number. Please note that Humble Mornings Coffee Co. won't be able to do this for you.

Humble Mornings Coffee Co. doesn't take responsibility for the shipment, and we don't offer refunds due to the shipping company's mistakes. We also don't take responsibility for incorrectly submitted shipping details from the buyer.
If you have purchased a product without tracking or are in a country where tracking doesn't apply, we cannot give you any additional support.

FedEx:
We ask you to use your tracking number in conversation with FedEx. We don't offer additional support unless FedEx clearly states that it's an issue that only the sender can resolve. We don't offer a refund. 

United States Postal:
We ask you to use your tracking number in conversation with Post offer . We don't offer additional support or a refund.